Businesses are generating more paper than ever before — to the weight of over 4.5 trillion pages of hard-copy information yearly. Don’t get crushed to a pulp. It’s time to digitise your data.

And while companies have traditionally managed automated solutions in-house—hiring employees and purchasing processing equipment and infrastructure—that approach isn’t necessarily the most profitable. Financing, implementing and maintaining an internal system can present a serious distraction to your business and an investment risk.

That’s why organisations are choosing Business Process Outsourcing (BPO) with BancTec. In return, they’re getting lower operating costs, improved information access and a reduced business risk, as well as an enhanced service for their customers. Our outsourcing clients recognise that trusting back-office processes to BancTec means they can devote more time, staff and resources to the core business functions.

Simply stated, BancTec understands processes. We’ve been a global leader in payment, document and content processing, and IT services for decades—currently serving more than 2,000 customers in 50 countries. So when we enter a client relationship, our first step is a thorough review of their processes. We help analyse existing operations and identify potential efficiency improvements across departments and international operations. Taking the time to understand our clients’ business is why our solutions thrive, and why many of the world’s largest companies trust us to outsource their most complex processes. In fact, BancTec now operates more than a dozen outsourcing service centers globally.

And as our BPO services are delivered through a common technology platform, this makes it easy for customers to add or change services as needs change and to outsource global processing requirements across international regions.

  • Services Solutions

Services Solutions

  • AP Invoice Processing

    BancTec’s AP Invoice Processing service is the ultimate outsourcing offering for accounts payable automation, managing both electronic and paper invoices for a guaranteed reduction of processing cost-per-invoice.

  • Credit Card Processing

    BancTec has processed a wide variety of credit card application forms for years, allowing us to develop a highly efficient process that is flexible enough to adapt to individual requirements and process changes.

  • Hosted Image Archives

    BancTec’s document imaging and archiving services provide instant access to your documents and improved information management, as well as considerable cost reduction.

  • Inbound Mail Processing

    BancTec’s mail processing service provides full mail receipting, document preparation, conversion of mail to digital format at very high speed, extraction and validation of the required content and we ensure the information is delivered to the correct area of your business to the deadlines you set.

  • Payment Processing

    BancTec’s worldwide network of payment processing centres assures comprehensive coverage and minimised delivery times. Stabilise per-payment costs with fast, accurate, cost-effective processing and experience superior service and reducing costs.

  • Image Capture

    BancTec offers the most advanced, high-volume image capture service, to transform your document storage and retrieval processes, and deliver critical throughput efficiencies.

  • Forms Processing

    We’ve processed a wide variety of client forms for decades. Our expertise has allowed us to develop a highly efficient process flexible enough to meet individual requirements and adapt to industry changes.

  • Case Management

    Our web-based solutions give you control over all stages of the transaction — from initial customer contact to final resolution — recording each step and providing all relevant documentation online.

  • GIRO Processing

    BancTec is the market share leader in the outsourced payment slip, or GIRO processing arena, helping increase productivity, promote customer service and improve the processing environment.

  • Key Benefits

Key Benefits

Outsourcing with BancTec offers clear advantages:  

Lower costs: BancTec BPO achieves economies of scale for our clients by spreading the cost of equipment and facilities across multiple clients. We easily handle the ups and downs of document volumes. And combined with careful design of business processes, this kind of automation can bring significant gains in efficiency compared to in-house facilities with high fixed costs. And with BPO you free up capital and management time so you can invest in your core business functions.

Reduced business risk: Regulations like Basel II and Sarbanes-Oxley, and compliance to FSA, BSI and industry standards require companies to follow specific records guidelines. Paper documents—easily lost, misfiled or destroyed—create unnecessary risk. BancTec BPO preserves documents electronically, making it easier to control the process of retrieval and add security and audit trails.  

Enhanced customer service: BancTec BPO provides our clients with faster access to information, so they spend less time locating documents and more time making use of the information. Instant access also makes handling customer inquiries easier, improving customer service.

Improved business intelligence. With documents and data easily accessible, BancTec BPO makes it easy to collect and analyse information about company operations—to better monitor sales, production, and other business drivers. Succinctly, BancTec BPO helps customers make better business decisions.

The BancTec BPO Service Portfolio. BancTec offers BPO services for a wide variety of business applications, including remittance, document imaging and archiving, invoices, correspondence, application forms, and data capture—with Service Level Agreements (SLAs) as standard. We also constantly update clients with executive dashboard information, and complete analysis and reporting of key performance indicator (KPI) metrics.

  • Features

Features

Our history of smarter solutions and proven methods makes us a seamless extension of customer in-house operations. Put BancTec’s technological experience, service excellence and solution expertise to work for you, for top-of-the-line BPO, ASAP:

  • BancTec tailors its application of technology and operations to the unique requirements of each customer.
  • Service Level Agreements specific to customer’s business requirements drive high degree of quality and accuracy.
  • Services are provided on a unit price basis, enabling customer to align and budget expense to ever-changing business scale.
  • BancTec has developed a state of art IT infrastructure which include web-based File Transfer, Customer Alerts and Notifications, and both standard and expanded web-based reporting and service management dashboard.
  • The BancTec network of strategically located Operating Centres provides a fully functioning disaster recovery plan in each site.  This infrastructure not only accommodates best-in-class disaster recovery capabilities, but also provides for limited service disruption and high availability through an exceptional array of business continuity and contingency options.  
  • The Operating Centres regularly receive rigorous audits and are ISO Quality Management & Data Security certified, SAS 70 and PCI (Credit Card) compliant.
  • Each Operating Centre utilises a common technology platform and uses consistent Six Sigma™ processes and Active Operations Management (AOM) procedures.