BancTec has processed a wide variety of credit card application forms for many years. This expertise has allowed us to develop a highly efficient process that is flexible enough to adapt to individual requirements and process changes. New client forms and changes to the forms' design and data capturing requirements, can all be introduced quickly. Internal and third-party account validation routines and a range of added value services can be implemented to ensure that the complete account opening process is streamlined. And as the infrastructure is already in place — which includes the world’s fastest scanning devices — you benefit from complete asset utilisation and significantly reduced costs.

The most appropriate mix of BancTec and third-party technologies are selected to provide the best results for every type of form and volume requirement. The data validation interfaces are optimised to allow the keying staff to quickly and effectively correct and approve the captured information with safeguards that protect sensitive customer information. Our outbound call centre provides our clients with the benefit of reducing the number of applications that have to be rejected or returned by completing any missing or incomplete information. And the entire process is closely monitored to pre-agreed SLAs using a sophisticated reporting dashboard that ensures that you get the best results on throughput, accuracy, cost, exception handling and data delivery.

BancTec offers a complete credit card processing service that gives you all the flexibility needed and eliminates unnecessary overheads. So now you can cope with fluctuating volumes, without the overhead of managing staff, equipment and premises to gain huge efficiencies, cost reductions and improve customer services.

BENEFITS

• Share in the benefits of minimal set-up costs
• Access a highly-automated and streamlined process that has been perfected over many years
• Speed up the customer account opening process and improve service levels
• Data checks can be made to improve accuracy such as address validation, credit checks, anti-fraud and ID assessment
• A proprietary monitoring system provides greater MIS and improved control over staff performance and processes
• Highly experienced operators ensure the highest quality results
• Additional services such as telephony to complete rejected or incomplete forms are provided